Levindale Family Updates



Levindale is delighted to welcome visitors back again in full capacity! Although you may visit your loved one, there are core guidelines that must be followed.

In accordance with federal and state mandates and a person-centered approach to visitation, visitation will be fully open and unrestricted for all patients and residents on our sub-acute rehab and long-term care units regardless of vaccination status, effective Friday, November 19, 2021. Please review updates for the Hospital units as well (page 2).

There are still risks associated with visitation and COVID-19. However, the risks are reduced by adhering to the core principles of COVID-19 infection prevention.

Core Guidance

  • Levindale will continue to require screening of all visitors.
  • All visitors will be required to wear surgical mask covering the nose and mouth in all open and communal areas of the facility and while around other patients/resident’s or healthcare personnel regardless of vaccination status.
  • Hand hygiene is required (hand washing with soap & water and/or an alcohol-based rub).
  • Please be aware of any potential risk of visiting and take all necessary precautions.
  • While not recommended, patients/residents who are on transmission-based precautions or quarantine can still receive visitors. You will be required to follow all posted infection prevention guidelines.
  • Physical distancing at least six feet between people when feasible in all open and communal areas of the facility.
  • Visitors should not walk around different units/departments of the facility. Rather, visitors should go directly to the resident’s room or designated visitation area.
  • Visitors will be made aware of the potential risk of visiting during an outbreak investigation and adhere to the core principles of all identified infection prevention.
  • Large gatherings should be avoided (e.g., parties, events) where large numbers of visitors are in the same space at the same time and physical distancing cannot be maintained.
  • If a resident’s roommate is unvaccinated or immunocompromised (regardless of vaccination status), visits should not be conducted in the resident’s room, if possible. For situations where there is a roommate and the health status of the patient/resident prevents leaving the room, Levindale will attempt to enable in-room visitation while adhering to the core principles of infection prevention.
  • Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine, should not enter the facility.
  • Outdoor/Indoor visitation in an identified area is preferred when the resident and/or visitor/s are not fully vaccinated against COVID-19. Outdoor visits generally pose a lower risk of transmission due to increased space and airflow.
  • It is preferrable to make an appointment with any departments you may need to transact business.
  • Please follow all infection control guidance that may be posted on the units, patients/resident’s rooms, and as directed by nursing on any unit.
  • Visitors who are unable to adhere to the core principles of COVID-19 infection prevention or any infection control guidance will not be permitted to visit or will be asked to leave.


  • Compassion and support visits will no longer need to be scheduled for long-term care.
  • Outside/Inside visitation will no longer be scheduled.
  • Video calls will only be scheduled for our Brain Health Units.
  • Visitation for our long-term care/sub-acute units are open.
  • Visitation for our Hospital units (excluding BHU) will be daily 12 p.m.- 8 p.m.


  • Due to the type of milieu in the Brain Health Units and the efforts in place to mitigate COVID19 outbreaks, visitation is not allowed on those units.
  • Visitation on HICU and Acute Rehab units may occur between the hours of 12 p.m.- 8 p.m.
  • Levindale will continue to require screening of all visitors.
  • All visitors will be required to wear surgical mask covering the nose and mouth in all open and communal areas of the facility and while around other patients/resident’s or healthcare personnel regardless of vaccination status.
  • One visitor at a time on the hospital units.
  • Visitation must occur in the patient’s room
  • Visitation will not be available for patients who are COVID-19 positive and are not considered recovered, or who are in quarantine and have not met criteria to be released from quarantine.
  • You may purchase food in the cafeteria or gift shop but please do not eat in the patient’s room.
  • In a semi-private room, please do NOT sit near the other patient. We will pull the curtain between bed A and bed B.
  • No visitors age 12 and under are allowed.
  • Visitors who are unable to adhere to the core principles of COVID-19 infection prevention or any infection control guidance will not be permitted to visit or will be asked to leave.
  • The Center for Medicare and Medicaid services (CMS) strongly encourages all visitors to become vaccinated to prevent the spread of COVID-19.


Thank you for visiting our new Family Update website. Caring for one another and staying informed is more important now than ever during these uncertain times amid the coronavirus (COVID-19) pandemic. Please be assured that our first priority will always be to ensure that patients and residents are getting the best possible care in a safe and healthy environment. In recognizing that communication will be imperative and may sometimes be difficult due to certain COVID-19 mandates and restrictions, we created this website to provide guidance and resources for you and your loved one. Here, you will find information regarding alternative ways you can interact with a loved one in our care, important Levindale updates and ways you can help during these unprecedented times.
We have added an additional method to communicate the number of COVID-19 positive patients and residents in the nursing center at Levindale. Our new HOTLINE will provide you updates on infections in the nursing center as they occur. You may still find our normal weekly updates on this website. In addition, we will be sending out periodic emails that will reference any big announcements.  If you have not provided your email address and you or your loved one resides or is a patient in the nursing center, then please call either your Social Worker or the Admission office and we will be sure you are on the distribution list.
The HOTLINE number is: 410-601-5992.
We ask that you keep in mind that Levindale is admitting patients who are COVID-19 positive and we are adhering to our containment strategies so that everyone who comes to Levindale is safe and receiving the care they deserve. Thank you for standing with us during this unprecedented moment in history. Our commitment remains the same as always – to bring hope, health, and healing to everyone we serve.
Thank you for your support and patronage. Let’s Care Bravely together!


How can I get clinical updates on my loved one's condition?
You can get an update by calling the unit directly and asking to speak to the nurse who is caring for your loved one.

The phone numbers for each unit are as follows:

Hall 1 - 410-601-2220
Hall 2 - 410-601-2230
Burk 1 - 410-601-2201
Burk 2 - 410-601-2210
Household One - 410-601-1834 or 1829
Household Two - 410-601-1836 or 1832
Household Three - 410-601-1738 or 1735
Household Four - 410-601-1851 or 1846
Household Five - 410-601-1853 or 1854
Household Six - 410-601-1740 or 1743
Meisel Ground - 410-601-2270
Meisel One - 410-601-2272
Meisel Two - 410-601-2274

How will my loved one be protected during the COVID-19 pandemic?
Levindale, as are all LifeBridge Health facilities, is following mandates from the Maryland Health Department and Centers for Disease Control and Prevention (CDC). Our dedicated nursing staff will be conducting its normal daily assessments of each patient/resident. Patients/residents who are symptomatic (fever, cough, shortness of breath or other breathing difficulties) will be further assessed to determine if a COVID-19 test is needed. If the patient does require a COVID-19 test, the healthcare power of attorney will be contacted, the patient/resident will be isolated and the provider (physician) will then proceed to implement the appropriate plan of care.

Can I bring items such as food and clothing for my loved one? If so, how will they get the items?
You can have food and clothing items delivered directly to your loved one by leaving the items you've brought on the cart at the front entryway. Please be sure to put the patient's name and room number or unit on the items. A team member on the patient's unit will be contacted to come pick them up and take them to the patient.

My loved one has dementia and cannot communicate. How can I arrange a video call via iPhone or android platforms?
You can set up video calls by contacting Martha Hamlin at 410-601-1340 between the hours of 10:00 a.m. and 4 p.m. and/or leave a message and email: mhamlin@lifebridgehealth.org.

How can I send "thank you" cards or notes to the staff?
We really appreciate your well wishes and thoughtfulness. You can personally drop off "thank you" cards and notes on the cart at the front entryway, or you can mail them to: 2434 W. Belvedere Ave., Baltimore, MD 21215. If you want to offer food, we can only accept food items that are pre-packaged or from a commercial food merchant; we cannot accept any homemade items.

How can I make a donation?
You can make a donation via our Care Bravely Compassion Fund website. The Care Bravely Compassion Fund was created specifically to enable those in the communities we serve to provide donations in support of our caregivers – the nurses, physicians and frontline staff who are working tirelessly to prevent the spread of the coronavirus (COVID-19) while providing quality care for patients. Your donations can help provide meals for staff, personal protective equipment (PPE) and other needs that may lie ahead. We are grateful for your generosity and support.

Are there COVID-19 testing tents set up at LifeBridge Health facilities?
LifeBridge Health has taken proactive measures to set up COVID-19 testing tents outside the emergency rooms at Sinai, Northwest and Carroll hospitals and on the Pimlico parking lot. Please see your provider prior to going to a tent for testing. All testing must be approved by your physician or provider.

Is there a website I can visit or number I can call for COVID-19 updates and information?
You can visit lbhstaging22.lifebridgehealth.org/coronavirus for the latest COVID-19 updates. You can also call 2-1-1 for the latest information from the Maryland Health Department (press #2 for Coronavirus inquiries) or visit 211md.org.

Does Levindale or LifeBridge Health offer telehealth services?
LifeBridge Health does offer virtual hospital visits that enable providers (physicians) and patients to conduct appointments via video calls on computers, smartphones or tablets. Through these virtual visits, providers can talk to patients in real time and triage them while they are at home. If you would like to learn more about our telehealth services, please call 410-601-2222.

What is Partial Hospitalization Program (PHP)?
The Partial Hospitalization Program (PHP) is a short-term psychiatric day program for older adults (usually 60+) who are experiencing behavioral health symptoms that put them at risk of inpatient hospitalization.  It may also be used as a stepdown for people being discharged from an inpatient stay, who may need continued support in progressing toward their treatment goals.
Read More >

Video Call Scheduling

You can arrange video calls by contacting Martha Hamlin at 410-601-1340 or via email mhamlin@lifebridgehealth.org.