Patient Portal FAQ

What is a Patient Portal?
A patient portal is an electronic collection of your healthcare information. The My LifeBridge Health Patient Portal allows you to view your electronic medical records as well as information from your visits with our physicians.

It is FREE toLaptop create or use a My LifeBridge Health Patient Portal account.

What are the benefits of using the My LifeBridge Health Patient Portal?
Your My LifeBridge Health Patient Portal account gives you 24/7 access to your healthcare information via your smartphone, tablet or computer. You can view things such as your:

  • Lab results
  • Immunizations
  • Medications
  • Procedures
  • Discharge summaries
  • Allergies
  • Vital Signs

In addition, you can send secure messages to your doctor, request medication refills and schedule appointments. You can confirm your LifeBridge Health provider’s participation in the patient portal by checking the messaging feature after logging in your account.

When can I see my lab results?
Lab results are available 36 hours after they are received by LifeBridge Health. Please give your provider one to two weeks to contact you regarding your results.

What information is not available through the My LifeBridge Health Patient Portal?
Currently, radiology, pathology and microbiology results are not available through the patient portal.

Will my secure messages become part of my medical record?
Yes, messages sent and received through the My LifeBridge Health Patient Portal automatically become part of your medical record.

Who can register for a My LifeBridge Health Patient Portal account?
Any LifeBridge Health patient over the age of 18 can create a patient portal account. Parents of patients younger than 18 can create an account on their behalf and will have proxy and limited access to the patient's medical record. Registration for pediatric and adolescent accounts must be created in person at your provider's office; phone and online requests are not accepted.

Can I access my family member's patient portal account?
Patients are the sole owner of their My LifeBridge Health account. They can consent to give "proxy" access to their provider or while visiting in person. (Please visit our website and see our policy for pediatric/adolescent and adult patients who are unable to give consent.)

Who has access to my patient portal account?
As the owner of your patient portal account, you control who has access to your account. You are responsible for the security, confidentiality and integrity of your username and password. LifeBridge Health will not access your account unless requested or authorized by you.

Is my information secure?
Yes. My LifeBridge Health Patient Portal accounts are protected by state-of-the-art administrative and technical safeguards. Account usernames and passwords are kept private, even from LifeBridge Health staff.

How do I reset my password?
On the login page of your account, click on the "Forgot Password" link. Subsequently, you will receive an email containing instructions for resetting your password.

If I find inaccurate information in my patient portal account, what can be done to correct this? What if I have additional questions?
If you need to update your health records or correct a mistake, please call 410-601-WELL (9355) to begin the investigation and correction process.

How do I access my patient portal account on my smartphone?
Type in the URL, click on "My LBH Patient Portal" and then click the “Login here” button.