Northwest Billing and Financial Considerations


Hospitals bill separately from some physicians, so you should expect to receive one bill from the hospital, which includes charges such as your room, medications, equipment and other items used for medical care.

If you have questions concerning  your hospital bill, please contact our Customer Service department at 800-788-6995.


Some physicians and specialists will bill separately for services provided. If you have certain tests or treatments, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by physicians in diagnosing  or interpreting  test results while you were a patient.

If you have questions regarding physician bills, please call 800-788-6995.  For questions regarding anesthesia billing, contact NAPA at 800- 546-0731.


You have the right to request and receive information  regarding the charges for any treatment, and to receive an explanation of your bill upon request.  Hospital charges are set by the Health Services Cost Review Commission and cannot be negotiated  or reduced.

You can inquire and obtain information about hospital charges by calling our Customer Service department at 800-788-6995.

Billing Your Insurance

As a courtesy, the hospital will submit bills to your insurance company for which you identify coverage. Insurance usually covers most charges except for television, private room differential, deductibles and co- insurance. Arrangements to pay any unpaid charges should be made at the time of discharge or by calling our Customer Service department at 800-788-6995.

A number of payment options are available – you may pay by personal check, money order, or complete the reverse side of your statement and pay by credit card. We accept VISA, MasterCard, Discover and American Express. For added convenience, call Customer Service and pay by phone using your credit card. Interest-free installment payment plans are also available.

Contact Northwest Hospital Customer Service

Our representatives  are available to assist you Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m. at 410-601-1094 or 800-788-6995;  or visit in person between 9:00 a.m. and 4:30 p.m., Monday through Friday.

Mail your payment to:
Northwest Hospital

Financial Services

Northwest Hospital offers several programs to assist patients who are experiencing difficulty in paying their hospital bills. Our Patient Financial Services department is available to assist patients who do not carry medical insurance (uninsured) or face significant co-pay and/or deductible charges (under-insured), which may be challenging to manage due to personal hardship or financial distress.

Depending on the specific financial situation, a patient may be eligible to receive Maryland Medical Assistance (Medicaid), Financial Assistance or take advantage of extended payment plans.

Maryland Medical Assistance (Medicaid)

For information, call the Department of Health and Mental Hygiene (DHMH) Recipient Relations Hotline at 800-492-5231 or your local Department of Social Services at 800-332-6347 or go to

Northwest Hospital patient representatives can also assist you with the Maryland Medical Assistance application process.

Financial Assistance

Based on your circumstances and program criteria, you may qualify for full or partial assistance from Northwest Hospital. To qualify, you must show proof of income at 300 percent or less of the federal poverty guidelines; a sliding scale is used to determine eligibility for those whose income exceeds 300 percent of the federal poverty guidelines. Eligibility is calculated based on the number of people living in the household.

The program covers uninsured, under-insured and patient liability after your insurance(s) pay. Approvals are granted for a 12-month period of time. Patients are encouraged to re-apply for continued eligibility.

Extended Payment Plans

In the event that you do not qualify for Maryland Medicaid or Financial Assistance, you may be eligible for an extended payment plan for your outstanding hospital bill(s).

Patient’s Rights and Obligations

As a patient, you will receive a uniform summary statement within 30 days of discharge. It is your responsibility to provide correct insurance information to the hospital. You have the right to receive an itemized statement and explanation of charges and to receive full information and necessary counseling on the availability of known financial resources for the care as requested. If you believe you have wrongly been referred to a collection agency, you have the right to contact the hospital to request assistance.

You are obligated to pay the hospital in a timely manner. You must also take an active part in cooperating during the Medical Assistance and/or Financial Assistance application process. Additionally, you are responsible for contacting the hospital if you are unable to pay your outstanding balance(s). Northwest Hospital offers flexible interest-free payment arrangements. Failure to pay or make satisfactory payment arrangements may result in your account being referred to a collection agency.

Physician and Other Charges

Physician and certain non-hospital charges are not included in the hospital bill and are billed separately. Contact Northwest Hospital Customer Service. Our representatives are available to assist you Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m. at 800-788-6995.

Back to top